Model Number 3709 |
Device Problem
Sparking (2595)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Product return was requested but not received so far.Full evaluation will occur upon receipt of returned product.
|
|
Event Description
|
Oral-b toothbrush sparked [device physical property issue].Case narrative: consumer via e-mail stated that their oral-b toothbrush sparked in the middle of the night last night (in (b)(6) 2022).No injury was reported.
|
|
Manufacturer Narrative
|
20-oct-2022, product investigation results: product return was received and investigated.Product investigation results showed that the complaint is due to a breakage of the mains cable followed by electrical arcing from the mains voltage caused by an effect of force , which is related to user handling.
|
|
Event Description
|
Oral-b toothbrush sparked [device physical property issue].Electric toothbrush exploded - oral-b [device battery explosion].Case narrative: consumer via e-mail stated that their oral-b toothbrush sparked in the middle of the night last night (on (b)(6) 2022).No injury was reported.12-jul-2022 follow up via chat: the consumer reported that the oral-b electric toothbrush exploded.No injury was reported.24-jul-2022 follow up via image: the suspect product lot was n2820.No injury was reported.
|
|
Search Alerts/Recalls
|