The customer reported that prior to nasogastric tube insertion (dobbhoff 10f), they assured that the guidewire was easily able to be extracted.The ngt was placed inside the left nare and was easily entered without resistance and placement was confirmed with air.They attempted to withdraw the guidewire and met with a lot of resistance to the point where they removed the ngt.They attempted placement again, confirmed placement via chest x-ray (cxr) and the same incidence occurred.There was no harm reported.
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Since a lot number was not provided, the device history record review could not be performed.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A physical sample was not received for the investigation.Per customer, the sample was discarded.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the issue and root cause analysis.At this time, a corrective and preventive action is not deemed necessary.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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