Arjo was informed about the incident with the citadel bed frame involvement.It was reported that the patient fell out from the bed and the exit detection alarm did not trigger.After the event, an arjo representative visited the customer to perform the device inspection.According to the information provided, the technician tested the bed several times (with the side rails lowered and raised, the bed raised to its highest position and lowered to its lowest position) and found no damage or malfunctions.All the bed cables were also not damaged and did not have any open connections, the scale read the weight correctly and the exit detection alarm worked properly.The technician suspected that the exit detection alarm may not have been turned on.For better understanding of the circumstances of the incident, we have contacted the initial reporter who stated that at a time of the fall, the bed side rails were raised.The patient was lying on bed and decided to try to get out of bed for a walk.The patient had bilateral leg weakness and after leaving the bed, he immediately fell to the ground.The nurses heard that the patient hit the floor but did not hear the alarm.Another nurse picked up the pillow from the floor and threw it on the bed and then the bed alarm triggered and started to sound.Based on the information gathered, it is unknown which alarm had triggered since the device evaluation showed that the exit detection alarm was working properly.Based on the information gathered, we concluded that the cause of the patient fall was related to his medical condition and attend to leave the bed despite the side rails being raised.To sum up, the citadel bed frame was used for a patient treatment when the patient fell out of the device and from that perspective the equipment did not meet its performance specifications.This complaint was deemed reportable due to allegation of patient fall from the bed.No injury was sustained.
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