At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre sensor and libre sensor kit were reviewed, and the dhrs showed the libre sensor and libre sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A caregiver (parent) reported a signal loss issue with the adc device.Due to this issue, the high/low glucose alarm did not trigger and the customer developed symptoms of headache, tremors, chills, and lost consciousness.The customer was treated with glucagon injection by caregiver and taken to the hospital where the customer was given additional treatment of 4 sachets 5g sugar.Insulin protocol was also given at an unspecified time.There was no report of death or permanent injury associated with this event.
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