Catalog Number CON-HL-390 |
Device Problem
Power Problem (3010)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Event Description
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It was reported that the power cord ripped out of the unit.No patient injury was reported.Additional information was requested; however, no further information was received.
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Manufacturer Narrative
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A product sample was received and is awaiting evaluation and investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.Udi unknown, no product information has been provided to date.
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Manufacturer Narrative
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Manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Visual inspection found power cord missing, corroded drain fitting, cracked water tank cover and enclosure, and old style printed circuit board (pcb).Functional testing could not be performed because the power cord is missing.The root cause of the reported issue was found to be customer damage.Due to the age and condition of the device it has been deemed beyond economical repair and will be scrapped.Additional event information received indicating no adverse effects.
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Event Description
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Additional info received via email 22-aug-2022.No adverse effects.
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Search Alerts/Recalls
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