A product sample was received for evaluation.Visual inspection and functional testing were performed.The enclosure, front cover, line cord and pole clamp were damaged.During functional testing, the technician was able to duplicate the reported issue of failed ground bond/ electrical test.The technician found out that one of the ground wires was loose and the nut securing the loose ground wire was tightened to resolve the reported issue.All the damaged parts were replaced.The technician performed the preventive maintenance (pm).The device passed all the functional testing.The root cause of failed ground bond/ electrical test was determined to be the loose ground wire.Manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.(udi number) is unknown.No product information has been provided to date.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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