MAUDE Adverse Event Report: AMEDITECH, INC. ESCREEN PRINTER; COMPUTER PRINTER

Model Number 2070700042

Device Problem Smoking (1585)

Patient Problem No Clinical Signs, Symptoms or Conditions (4582)

Event Date 07/27/2022

Event Type  malfunction  

Manufacturer Narrative

The device in question is a peripheral hardware unit used in conjunction with our ereader device.There was no deficiency noted with the ereader that was connected to the printer.Investigation of this event is in progress.A follow-up report will be submitted upon completion of the investigation.

Event Description

The customer reported that their printer keeps asking for paper, even though there is paper loaded in the tray.Additionally, the printer reportedly smells like it's on fire.Additional information with regards to the precise location of the burning smell and with regards to whether any injury occurred was requested.However, a response has not been received.

Manufacturer Narrative

The complaint product was not returned.Though a root cause cannot be conclusively determined, a review of this event and other similarly reported events found that there is an overheating issue with the printer.The third-party manufacturer of the printer has been made aware of this issue for investigation.Screen will continue to monitor and trend this issue.

• Brand Name: ESCREEN PRINTER
• Type of Device: COMPUTER PRINTER
• Manufacturer (Section D): AMEDITECH, INC.; 9940 mesa rim road; san diego CA 92121
• Manufacturer (Section G): ESCREEN, INC.; 8140 ward parkway; suite 300; kansas city MO 64114
• Manufacturer Contact: christel parsons ; 8140 ward parkway; suite 300; kansas city, MO 64114 ; 6193726179
• MDR Report Key: 15290836
• MDR Text Key: 302503495
• Report Number: 3003110749-2022-00006
• Device Sequence Number: 1
• Product Code: LNX
• Combination Product (y/n): N
• Reporter Country Code: US
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: User Facility
• Reporter Occupation: Other Health Care Professional
• Remedial Action: Replace
• Type of Report: Initial,Followup
• Report Date: 07/27/2022

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 08/25/2022
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Health Professional
• Device Model Number: 2070700042
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: Yes
• Date Manufacturer Received: 08/31/2022
• Was Device Evaluated by Manufacturer?: Device Not Returned to Manufacturer
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Reuse
• Patient Sequence Number: 1