The device was returned for evaluation.There was wear and tear damage to enclosure, front cover, line cord, and water tank cover.Functional tests were performed and the reported issue was duplicated.It was determined to be caused by a faulty heater and line cord.Due to the age and condition of the device, it was deemed beyond economical repair.A device history record (dhr) review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.Premarket (510k) number is unknown this remediation mdr was generated under protocol b10009406, as a result of warning letter cms# 617147.
|