Following the information provided by the customer representative the sparks were produced by the damaged power cable from the citadel bed frame.The bed was taken out of use.There was no indication of patient involvement.No injury was sustained.The photographic evidence provided revealed that the power cord was damaged.The insulation of the cable was cut and scorched near the edge of the cable holder.The function test was performed and device was not working properly due to no power.No sparks were observed during the device evaluation.The power cord was removed and replaced.The damage of the power cord is situated in a place, in which the cable contacts the bottom side of the cable holder.The holder's function is to fix the cord to the frame in a way, that will prevent detaching the power cord socket from the control box in case the cord is pulled with excessive force during use.If the power cord is excessively pulled or stretched when operating the bed, the cable bends resulting in degradation, if such scenario is repeated continuously during use.The ifu for citadel (830.213-en rev f) includes the following information related to handling of the power cord: "make sure power cord is kept free from all pinch points, moving parts and is not trapped under casters.Improper handling of power cord can cause damage to the cord, which may produce risk of fire or electric shock." "make sure the power cord is not stretched, kinked or crushed." ¿make sure the power cord does not become entangled with moving parts of the bed or trapped between the bed frame and head board.¿ "unplug the power cord from the electricity supply, and store it, before moving the bed." "visually check power supply cord and mains plug" - it is a preventive maintenance activity to be performed weekly by the caregiver.Arjo device failed to meet its performance specification since the power cord was damaged.It is unknown if the device was used for a patient treatment when the malfunction occurred.This complaint is deemed reportable due to allegation of sparks produced by the damaged power cord.
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