A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.A product sample was received for evaluation.Visual and functional testing were performed.Upon visual inspection, it was observed that the pump was noisy and there were cracks in the tank and front covers.Functional testing involved filling the tank with water, attaching a temp check, plugging in the line cord, and turning on the power switch.Testing was unable to confirm the customer complaint of being unable to calibrate.The root cause of the reported issue could not be found as the customer complaint could not be confirmed.This remediation mdr was generated under protocol b10009406, as a result of warning letter cms# 617147.
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