An outside of the united states (ous) customer contacted the siemens customer care center to report an elevated atellica im alpha fetoprotein (afp) result for a patient sample that was considered discordant with the lower repeat result.Siemens has completed the investigation into the discordant elevated afp result.The initial result was obtained from reagent pack p04125410008859 loaded on the atellica im s/n (b)(4).In review of the calibrations, it does appear a lower rlu (relative light unit) value was obtained on reagent pack p04125410008859 as compared to other reagent packs.Quality control (qc) was also biased.Once a new reagent pack was put on board, the calibration from this initial reagent pack p04125410008859 was used as part of the lot calibration and qc was out of range.The new reagent pack was successfully recalibrated.The patient sample was repeated on a different atellica im analyzer.The reagent pack p04125410008859 was inspected by the customer and it was noted that the pack was not homogenous.The calibration on a reagent pack that was not homogenous may be the cause of higher afp results.The customer is aware of reagent pack inspection before putting on the instrument.The ifu states in the preparing the reagents section: "all reagents are liquid and ready to use.Before loading primary reagent packs onto the system, mix them by hand and visually inspect the bottom of the reagent pack to ensure that all particles are resuspended.For information about preparing the reagents for use, refer to the online help." the ifu states in the interpretation of results section: "results of this assay should always be interpreted in conjunction with the patient's medical history, clinical presentation, and other findings." no further evaluation of the device is required.
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