The item # is 9210a-100us, the lot # on the box on our shelf is 2150t042- i am not sure that is the lot # of all the ones in the room dispensers, but i wanted to start somewhere.We had two staff members break out in rash around the eye area recently.They were wearing your eye shields.Has something changed in your product?.
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Device evaluated by mfr: product is not available for evaluation.Therefore, this report is based solely on customer-provided information.Historical complaint data review identified no other similar complaints documented for this product in the last 5 years.This appears to be an isolated incident.The customer had reported having used this product for quite some time with no similar issues reported previously.Additional information was requested regarding the use of the device and the location and severity of the rash; however no response was received.The customer provided lot information for the box in the room at the time that the complaint was reported but could not confirm that the units involved in the incident were from that box.The device history record for this lot was reviewed and identified no nonconformances or other failures identified that could have contributed to the reported issue.All reviewed samples passed inspection prior to release for distribution.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint.All complaints are trended and reviewed by management on a monthly basis.As a part of the monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).
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