At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.The dhrs (device history review) for the libre sensor and libre sensor kits were reviewed and the dhrs showed the libre sensor and libre sensor kits passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A complaint was received regarding a sensor error message while wearing the adc device using freestyle libre 2 app.As a result, on (b)(6) 2022, the customer experienced symptom described as "no ability in physical", weakness, headache, sweating, blurred vision, shaking, and a loss of consciousness.The customer was provided with unknown treatment by a non-healthcare professional for the treatment of hypoglycemia.No further information was provided.There was no report of death or permanent injury associated with this event.
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