Evaluation of the returned showed wear and tear damage to drain fitting, enclosure, water tank cover, front cover, and plate clip.The reported problem was confirmed and found faulty heater.A manufacturing device history record (dhr) review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.Initial reporter also sent report to fda is unknown.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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