Capa 2023-006.The device has not been returned.However, the non-visual device evaluation has been completed and the results are as follows: dhr results: no lot number provided, dhr not completed.Stock product reviewed results: no lot number provided.Therefore, no stock product review was completed.Investigation methods/results: the customer has not returned, the complaint part for investigation to date.However, the non-visual device investigation has been completed.Root cause: a root cause for this complaint cannot be explicitly determined.It is possible, that reactions could be caused by mouthwash, toothpaste or soaking material.However, the provider is not sure how the patient handled and cared for the device.Ifu-12383, rev 3.0, (comfort3d bite splint instruction for use) states, "brush and floss your teeth before use.Rinse mouth well with clean water before inserting the device.If patient uses mouthwash, all traces of mouthwash should be removed by thoroughly rinsing out mouth with water.Rinse bite splint well with clean, cool water before and after use.Clean bite splint with clean, cool water only and let air dry".Ifu-12383, rev 3.0, provides warning, "do not clean or soak in mouthwash, do not use denture cleanser, hot water, alcohol, hydrogen peroxide, do not place in direct sunlight".Rpt-012620, rev.1.0, (comfort3d bite splint verification) confirms, that the resin material meets the acceptance criteria for biocompatibility (cytotoxicity, irritation and sensitization) and mechanical properties (flexural strength, flexural modulus, sorption, solubility and free monomer extraction).Correction: b3: date of event.
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