The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A sample was not received for the investigation.The device was manufactured on 29-jan-2021.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the issue and root cause analysis.At this time, a corrective and preventive action is not deemed necessary.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The device was manufactured on 29-jan-2021.The physical sample have been received for the evaluation.This is a component purchased is supplied by an external supplier and a complete investigation was performed by the supplier.After the decontamination of the device, a physical evaluation was conducted in review of manufacturing issues, cuts, tears, and anything abnormal that could induce reported issue.The device was then inflated with air and water to check for leaks in the balloon.The unit was filled and remained filled over an hour and no leaks or balloon deflation was observed.The balloon was filled without leaks or bursts.The reported issue could not be duplicated or confirmed, and the device functioned as intended.Additional observations were identified.When the balloon was filled, there were scuff marks on the bottom side of the balloon as if it had been hit or rubbed by an unknown object leaving a white mark.The marking was very apparent and looks like a scrape, rubbing, or intentional marking of some sort that would leave debris or permanent markings.A couple of attempts were made trying to remove the markings; however, the marking could not be removed without damaging the unit or rupturing the balloon.Therefore, the marking was left alone.Although this observation was identified, the unit still functioned as intended.No issues were observed.This observation was not a manufacturing issue.At this time, a corrective and preventive action is not deemed necessary.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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