A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.A product sample was received for evaluation.Visual and functional testing were performed.Visual inspection under normal conditions of illumination found that the needle was not received inside the retractor, it was received inserted in the site covered by the cannula still and the presence of the adhesive was detected in bottom side of the needle, but it is bent.Functional testing could not be performed because the retractor was not provided to perform a thorough investigation.The most probable root cause of the reported issue was found to be that the sample was damaged after it left shm facility, due to the fact the sample complete was not received compete to perform a more thorough investigation and evidence provided shows needle was damaged but adhesive presence was found.Also, this defect is detectable by the inspection per production and quality personnel.No product information has been provided to date.This remediation mdr was generated under protocol b10009406, as a result of warning letter cms# 617147.
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