Model Number XS PST |
Device Problem
Image Display Error/Artifact (1304)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/23/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Occupation is patient/consumer.The customer noted that all 4 battery contacts in the battery compartment were corroded.He stated the meter had not been exposed to liquid.The meter was requested for investigation.
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Event Description
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We received an allegation of a display issue with a coaguchek xs meter.A display check was performed and the customer alleged that "everything is scrambled." the "888" in the results field looked like "666." when the meter memory was reviewed, there was a result of either 2.1 or 2.2; the customer stated he could only see the first 2.The customer stated the results were very clear the last time he tested.He stated there was no chance of misinterpreting results; he hasn¿t tested since he noticed the missing segments.
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Manufacturer Narrative
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Sections d9 and h3 were updated.The meter was received for investigation.The meter could not be turned on.A visual examination was performed.The battery contacts in the battery compartment and the circuit board were contaminated by liquid (leaked battery) which penetrated and corroded the solder contacts.This affects the area of the conductive rubber contacts on the circuit board and caused the issue the customer complained about.The investigation determined the cause of the event was contamination of the contacts due to improper handling or maintenance by the customer.
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Search Alerts/Recalls
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