The subject device was returned to an olympus service center for evaluation.During inspection and testing, the reported issue (e433 error code) was not confirmed or duplicated.It is possible the issue was an intermittent problem and/or a problem with the foot pedal that was in-use.In addition, service found minor cracks on the front frame, and minor scratches on the housing covers.The volume knob was missing.There were minor scratches on the screen that did not affect any function.The device failed the bipolar autocoag output power test, as the results were lower than the limit, indicating the unit needed to be calibrated.A software upgrade was also recommended.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.
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This report is being supplemented to provide additional information based on the approved final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, and since no device malfunction was confirmed during evaluation, the definitive root cause of error e433 could not be determined.Error message e433 may be displayed if the output voltage does not reach the required value of 120v.It is possible that error e433 was caused by a destroyed transformer.It was identified that a design change of the transformer was initiated on july 2020.The subject device of this report was manufactured prior to that design change.Olympus will continue to monitor field performance for this device.
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