A photo was received to perform an investigation.The photo showed two trays and the box with label.The label of one of the trays was fully visible and verified that the tray tyvek label was incorrect.The photo revealed that the bottom corner of the tyvek label and the shipper label contained correct part numbers.Based on the evidence, the problem for incorrect box labels was not confirmed; however, the investigation identified the problem with the tray tyvek label.The problem source was consistent with the human factor during the print plate set up at the time of lot changeover, and it was not detected during subsequent inspection and final release of the lot.A device history record (dhr) review was conducted and confirmed that the part number on the tray label upper left corner was incorrect.It did not match the bill of material for product lot.The dhr review did confirm that the carton label contained the correct part number.A corrective and preventive action (capa) was initiated to further investigate the problem and determine the appropriate actions.A labeling problem was confirmed and the root cause was determined to be related to manufacturing.No information has been provided to date.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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