During inspection and testing, the forceps plug mouthpiece was found to be loose due to external factors.The reported issue (broken metal vent) was not confirmed or duplicated.In addition, service found the adhesive part of the lighting lens was peeled, there was a catch during angle operation, the adhesive on the bending section cover was chipped, there was a leakage from the forceps plug mouthpiece, and the universal cord was collapsed.There was liquid leakage in the light guide bundle, the grip, the up down plate, and the universal cord.Scratches were observed on the insertion tube, the control section, the switch box, the grip, the up down plate, the universal cord, the protector of the insertion part corrugated tube, the angle lever, the video cable, the video connector, the light guide connector, the video connector, and the up down angle fixing lever due to external factors.The investigation is ongoing; therefore, a definitive root cause of the reported event cannot be determined at this time.If additional information becomes available, this report will be supplemented accordingly.
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The customer reported the metal vent of the subject device was broken.There was no patient or user injury reported due to the event.The subject device was returned to an olympus service center for evaluation.Upon inspection and testing of the returned device, it was observed the forceps plug mouthpiece was loose.This report is being submitted for the malfunction found during device evaluation (loose forceps plug mouthpiece).Additional details have been requested regarding the reported issue.At this time, no additional information has been provided.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 12 years since the subject device was manufactured.Based on the results of the investigation, a definitive root cause could not be established.The suggested phenomenon was presumed to have been due to stress, handling, or other issues.Olympus will continue to monitor field performance for this device.
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