The customer reported that during the delivery of the nursing shift in the assessment, a gastrostomy tube is found outside the stoma, the broken tube balloon is evident, the doctor on duty is informed.No injuries were reported.
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A device history record review could not be performed because a lot number was not received with the complaint.However, as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to the release of product.A physical sample was not received for the investigation, but three photos were provided.The affected component is purchased from an external supplier.As a result, the images were sent to the supplier with a complaint notification to initiate an investigation.Per the supplier, the pictures were reviewed, and the reported condition was confirmed; the balloon at the end of the device is discolored and deflated.Without a physical sample no further inspections could be performed, and a definitive root cause could not be determined.The supplier will continue to monitor any trends to determine the need for corrective actions.This complaint will be used for tracking and trending purposes.
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