Model Number 2110 |
Device Problem
Calibration Problem (2890)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Event Description
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It was reported that a pump failed an accuracy test.There has been no report of patient involvement or no observable clinical symptoms or a change in symptoms identified in the patient.
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Manufacturer Narrative
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Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when required.
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Manufacturer Narrative
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Other, other text: b5: describe event or problem: updated with additional information received.H3: device evaluated by manufacturer: updated.H6: event problem and evaluation codes: updated.H10: device evaluation: the device was returned to manufacturing for investigation.Visual inspection and functional testing were performed.Visual inspection of the returned device confirmed that the tamper seal was intact upon receipt.Error code was not found in the ehl (event history log).The customer reported problem was duplicated during the investigation as the pump was found to be overdelivering to specifications.Root cause of the reported event is unknown.The pumps expulsor needs to be trimmed in order to bring the delivery into specification.The returned product is beyond a year from the manufacture date and there was no indication of a manufacturing defect during the investigation, so a device history record dhr review is not required.
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Event Description
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Additional information was received by the manufacturer on 10-oct-2022 via email and attached to the complaint object: customer states that they just want to send in this device for repair, they did not submit a complaint file as there was no patient incident with the device.
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Search Alerts/Recalls
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