H10: device evaluation: the device was returned for investigation.A visual inspection and functional test were performed.Visual inspection found the device was received with broken leds (light emitting diode) and cracked enclosure under drain fitting.Worn line cord, front cover, missing swivel for the pole clamp, stained reservoir, interlock block screw broke off, faulty microswitch and cracked reservoir cover around all four corners.The customer stated problem was duplicated.Replaced pcb (printed circuit board), enclosure, drain fitting, tank cover, front cover, interlock block assay, microswitch, line cord, and pole clamp.The cause of the reported problem was user manipulation of the device (impact).A dhr (device history review) was not performed because the device is beyond a year from its manufacture date and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.
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