A manufacturing device history record (dhr) review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Upon inspection, the right plunger case was cracked.The technician reported the main cable was hot glued to the main board.The reported event was unable to be duplicated and all reading of the plunger sensors were within the required specification.The root cause of the reported issue could not be determined.The technician replaced speaker as a preventative measure.Performed syringe test and all functional testing, which the device passed.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms#: 617147.
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