This mdr is result of a retrospective review of complaints.Based on the initial escalation analysis, there were some differences in bg/sg due to lag.Per the analysis, there was no indication of an issue with the system, however, the rma was issued due to customer experience.Upon receipt of the rma, the sensor was tested in-house, and the review of qc revealed a loss of chemical performance, which is likely the cause of the reported inaccuracy.As part of resolution, an rma was issued for sensor replacement.No further resolution was found necessary for this complaint.
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