At this time product has not yet been returned and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.Clinical and stability were reviewed and confirmed that libre sensors continue to be safe, effective, and perform as intended in the field.Stability data for libre sensors was reviewed and showed no anomalies or non-conformances that could have lead to the complaint.A tripped trend review was conducted for the reported complaint and libre sensors, no trends were identified that would indicate any product related issues.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The date the incident occurred is unknown.The date entered is the date abbott diabetes care became aware of the event.The device mfg date is unknown.The date entered is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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A low reading issue was reported with the adc device.A customer reported receiving a sensor scan of 42 mg/dl and experienced weakness and a loss of consciousness however, the customer self-treated with orange juice and a glucose tablet.The customer then self-presented at a hospital where a glucose result of 597 mg/dl was obtained on the hospital¿s meter and the customer was administered an unspecified iv and other unknown medications for treatment.There was no report of death or permanent injury associated with this event.When the comparison of the sensor and the hcp results were plotted on a parkes error grid, the result fell into the "d" zone showing the difference in values to be clinically significant.
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