The suspect device was sent to an olympus service center for evaluation.Inspection and testing confirmed the error code e433 occurred.A review of the device history record found no deviations that could have caused or contributed to the error code.The device shipped according to specifications.Based on the results of the legal manufacturer's investigation, it is likely the error occurred due to a faulty generator board.Error e433 is triggered by the safety system of the device and results in a restart of the generator.Previous investigation of generator boards with error e433 found a transformer to be the cause.Beginning in july 2020, an improved generator board was introduced into production.However, a definitive root cause of the reported issue could not be identified.Olympus will continue to monitor field performance for this device.In addition, the top cover was slightly deformed and there were minor scratches on the housing due to handling.Per the legal manufacturer, these device defects have no potential to cause or contribute to death or serious injury if the malfunctions were to recur.
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