The product was returned for analysis and the reported complaint could not be observed.Iol (intraocular lens) was returned outside of the device.The device was returned in a blister tray in the carton.The lock-out assembly has been removed.The plunger is oriented correctly.The plunger has been fully advanced outside the tip of the device.Viscoelastic is dried in the device.No damage or abnormalities observed.Iol returned in a blister tray.Solution is dried on both surfaces of the iol.One haptic is broken/torn and adhered to the iol optic with solution.The product investigation could not identify the root cause for the reported complaint "lens did not go in properly ".The lens was returned outside of the device.Due to this, we are unable to confirm the lens and the haptic position for advancement and determine a root cause.A broken haptic was observed.Broken haptics may occur: ¿ due to the use of a non-qualified viscoelastic.Material properties of non-qualified ovds may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.¿ if the operating room temperature is too high (> 23°c / 73° f) lens folding consistency is negatively affected, the lens is more adherent and this may inhibit lens advancement.¿ if a straight trailing haptic occurs and it was not properly detected to be out of position.¿ if the plunger is not fully advanced, the trailing haptic may not release properly from the device.Any of the above listed causes alone, or in combination, may create the reported event.Based on the results from the product history record, the products met release criteria.The manufacturer internal reference number is: (b)(4).
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