No lot number was provided; therefore, device history record review could not be performed.Two (2) photos were attached to the complaint created; these photos were provided by the customer.The photos were used to conduct the device analysis since the physical unit was received at cumbernauld site on the 21-nov-2022 and then forwarded to tijuana site for evaluation, by the time this investigation is being documented the unit has not been received in the tijuana site.Photo one shows a tracheostomy tube; in this photo the complete device is observed, but no damage or dysfunctional conditions that could cause the reported failure are observed.Photo two shows a close-up of the seal cuff where tear damage, cut, is visible in the cuff; the damage appears to have been created by sharp instrument as the cuff does not presents any other discrepancies, such as marks that would indicate stress on the cuff.Based on the analysis conducted with the submitted photos the unit presents a tear which is the cause that produced the leak failure on the unit as reported.After reviewing the mitigations that are performed during the manufacturing process to detect damage component, the most probable root cause is that the cut damaged on the cuff occurred after the product left the shm facility.No corrective actions are required because the mitigations on place were revised and are executing as is determined by procedure.This failure will continue to be monitored to determine if new actions need to be taken.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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