Based on the investigation results, the leading material and involved component were updated.Investigation: visual investigation: here we detected that the shaft gets a third-party maintenance service, and based on that we can no longer guarantee the specifications of the product.The jaws of the shaft are misaligned.Furthermore, the products have been forwarded to the responsible production department for further analysis.Findings: the stock is generally in very poor condition, the jaws are badly misaligned, the stop plate is torn off on one side, the root protrusion in the clip guide is damaged.The handle is fully functional.Batch history review: due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.The review of risk assessment revealed that the overall risk level (severity 2(5) x probability of occurrence 2(5)) according to din en iso 14971 is still acceptable.Conclusion and measures / preventive measures: based upon the investigation results, the root cause of the problem is most probably third party maintenance/repair-related.There is no indication for a material-, manufacturing- or design-related failure.Based upon the investigation results a capa is not necessary.
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