Philips has investigated this complaint.According to the information collected, the system was in clinical use at the time of the event, however, the patient had not yet entered the exam room.The patient procedure was performed on another system.A philips service engineer inspected the system onsite and analyzed the log files.Analysis of the log files confirmed that the root cause of the issue was a defective kvma control board.The kvma control board was replaced, and the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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