A photo was provided which showed implant stickers, product instructions for use, opened foil pouch packaging, and the medical device graft carton.The transplant utilization record and medical device graft were not included.The photo provided showed the manufacturer seal of the foil pouch packaging had been breached and the xtant seal was present and unopened.There was no graft present in the opened packaging.A review of the processing chart was unremarkable.The complaint medical device graft met all required specifications and passed all in-process and release inspections prior to distribution.The manufacturer completes a 100% volume verification prior to being released to distributable inventory, to ensure the appropriate volume is present in the graft package.The root cause of this complaint cannot be reliably determined.There have not been any other complaints of similar nature in the past 12 months.The manufacturer considers this complaint to be an isolated event that cannot be confirmed.The manufacturer will continue to monitor the product family for complaints from the field.
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