On 26th october, 2022 getinge became aware of an issue with the 86-series washer disinfector with the model name 8668.As it was stated, the circulation pump did not run due to the relay malfunction and there was no alarm on the device.The malfunction directly led to the situation of improperly cleaned instruments.We confirmed that the contaminated instruments have been noticed by the customer and the technician.Nevertheless, it was also stated that there was possibility that some uncleaned instruments have been released and shipped to the sterilization process.Additionally, we were able to establish that the customer only performs random visual checks of the processed loads, which does not comply with the recommendations from the user manual.There was no injury reported until the date, nevertheless we decided to report the issue based on the potential as non-properly cleaned goods could be used to patient treatment and could be a source of cross-infection.
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On 26th october, 2022 getinge became aware of an issue with the 86-series washer disinfector with the model name 8668.As it was stated, the circulation pump didn¿t work due to the relay malfunction, which led to improperly cleaned instruments.There was no alarm on the device.There was no injury reported until date, nevertheless we decided to report the issue based on the potential as non-properly cleaned goods could be used to patient treatment and could be a source of cross-infection.Trend review of customer product complaints with the same issue involved on 86-series devices reported within the last 5 years was performed but did not provide any signals that triggered further scrutiny.As a result of performed investigation it was not possible to establish the root cause of the issue with not starting circulation pump.The most probable reason is a relay inside the device, which was not working as intended, shorting out or glitches.After each process, the customer is obliged to visually check the goods to see if they have been correctly processed.During the investigation, it was determined that the customer did not follow the instruction from the user manual and did not check the instruments after the process.It allows us to conclude that the issue with non-properly cleaned goods, which were transferred to their next process, was caused by user error.A getinge service technician visited the customer site, resolved the problem and returned the device for usage by replacing the relay.The washer disinfector is now fully operational.When the incident occurred, the device was directly involved.The device did not meet its specification.Upon the event occurrence the device was not being used for patient treatment or diagnosis.We believe that devices in the market are performing correctly overall.Given the circumstances we shall continue to monitor for any further events of this nature.
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