Model Number MODEL 100 |
Device Problems
No Display/Image (1183); Use of Device Problem (1670); Noise, Audible (3273)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/11/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Zoll has not received the autopulse platform in complaint for investigation.A follow-up report will be filed if and when the product is returned and investigation has been completed.
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Event Description
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During a device check, the lcd screen of the autopulse platform (sn (b)(4) was noticed blank, but the backlight was on.Also, the platform made a clicking sound upon powering on.In addition, start/continue, stop/cancel, power led (green), and alert led (red) were all simultaneously lit on the user control panel.No patient involvement.
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Manufacturer Narrative
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D9 (returned to manufacturer) was updated.H4 (device manufacture date) was corrected.The reported complaint that "the lcd screen of the autopulse platform (sn 43705) was blank with the backlight being on, the platform made a clicking sound upon powering on, and all leds simultaneously lit on the user control panel" was confirmed during functional testing.During device evaluation performed at zoll, the autopulse platform failed initialization during the power-on-self-test.The autopulse platform powered on making a repetitive clicking sound while all the leds on the user control panel were lit at the same time.Also, the lcd screen was blank with no characters displayed, but the led backlight was on.The root cause of the reported complaint was the processor board (pca) failure due to failed component(s).The processor board needs to be replaced to remedy the issue.Upon visual inspection, no physical damage was observed on the returned autopulse platform.The archive data could not be downloaded as the autopulse platform failed initialization (power-on-self-test).Since the customer has received the replacement, the autopulse platform will be stored for future refurbishment sale order requests.
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Search Alerts/Recalls
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