Catalog Number 04469658190 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/11/2022 |
Event Type
malfunction
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Manufacturer Narrative
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The field service engineer (fse) cleaned the water tank and water conductivity was acceptable.The fse noted that the sample in question was run in a 13 mm sample tube with no rack adapter.The customer¿s qc data showed very high results.The customer used an x50 dilution for the initial test on the c502 module.Product labeling states: "determine samples having higher concentrations via the rerun function.Dilution of samples via the rerun function is a 1:11 dilution.Results from samples diluted using the rerun function are automatically multiplied by a factor of 11." the investigation is ongoing.
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Event Description
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The initial reporter complained of discrepant results for 1 patient urine sample tested for albt2 tina-quant albumin gen.2 (albt2) on a cobas 8000 c 502 module.The customer first tested the sample manually using a test strip and the result was "positive." the customer then ran the sample on the c502 module using an x50 dilution with a result of 14.0 mg/l.This result was reported outside of the laboratory.The repeat result using an x20 dilution was 1411.6 mg/l.On (b)(6) 2022 the sample was repeated using an x10 dilution and the result was 1410.3 mg/l.The c502 module serial number was (b)(4).
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Manufacturer Narrative
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The customer used an x50 dilution for the initial test on the c502 module.A 1:50 dilution is not reasonable for the initial test and could have led to the questionable low result.Product labeling states: "determine samples having higher concentrations via the rerun function.Dilution of samples via the rerun function is a 1:11 dilution.Results from samples diluted using the rerun function are automatically multiplied by a factor of 11." in this case, a valid result could have been received by using the decreased mode.The result of 1411.6 mg/l was believed to be correct.The investigation determined the event was consistent with a handling error (dilution factor) at the customer site.
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Search Alerts/Recalls
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