Catalog Number HL-90-INT-230 |
Device Problem
Failure to Calibrate (2440)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 10/27/2022 |
Event Type
malfunction
|
Manufacturer Narrative
|
Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
|
|
Event Description
|
It was reported that the device was out of specification, during annual preventive maintenance.The non-conforming device could not be used.No patient was involved.
|
|
Manufacturer Narrative
|
Event problem and evaluation codes: updated.Device evaluated by manufacturer: updated.Device evaluation: the device was returned for investigation.A visual inspection and functional test were performed.The customer reported problem was not related to any previous repair.Visual inspection found the device in bad condition; tears and wear were found on the enclosure and the enclosure was broken underneath.There was no evidence of the error in the event history log.The customer reported problem was verified/duplicated.A defective microswitch and a damaged enclosure was found during the investigation, confirming the complaint.Replacing the microswitch and the enclosure would have corrected the issue.However, the device was scrapped.The root cause of the reported problem traced to user interface/customer damage.The product is beyond a year from manufacture date and there was no indication or evidence provided in the complaint of a manufacturing defect, so a device history record review was not performed.The service history review identified there was no indication or evidence provided in the complaint or service history of a service issue.This remediation mdr was generated under protocol (b)(4) as a result of warning letter cms# (b)(4).
|
|
Search Alerts/Recalls
|