The hillrom technician found the software needed to be updated.Per the hillrom service manual, it is necessary for the centrella¿ bed to have an effective maintenance program.We recommend that you do annual preventive maintenance.Make sure the sidecom® communication system junction box is in good condition and all attaching hardware is present and secure.Use the sidecom® tester to make sure the sidecom® communication system operates correctly.Make sure the nurse call indicator is on in all indicator locations.Examine the communication cable, including the male and female pins in the plug.Replace parts as necessary.A search of the hillrom maintenance records did not show hillrom performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.The technician updated the bed software to resolve the reported event.Based on this information, no further action is required.
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