On 12th october 2022, senseonics was made aware of an adverse event where experienced hyperglycemia due to inaccuracies in sensor readings with symptoms light headed,nausea,legs hurt and thirsty resulting in hospitalization for 5 days.
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The customer's complaint of event on 4th october 2022 cannot be confirmed, as the referenced bg values were not found in the data for that day.Though the investigation didn't find any malfunction with the sensor, it revealed that the customer was not properly calibrating the system, which likely would have prevented the system from adjusting correctly for better accuracy.Per case notes of associated sensor inaccuracies issue (complaint: (b)(4), further follow up regarding the issue was not possible because of lack of response.No further investigation or actions were possible for this complaint.User was symptomatic.Medical assistance was required and the user received an insulin drip and was hospitalized for 5 days.User's hcp is aware of this incident.No further resolution was found necessary for this complaint.H3.Device evaluated by manufacturer? yes.H6.Investigation findings updated to 213.H6.Investigation conclusions updated to 67.
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