The customer's complaint of event on 13th october 2022 was confirmed via a review of the in-vivo data synced by the user on the data management system (dms).The investigation did not find any malfunction with the sensor.Instead, the dms review revealed that the customer was not properly calibrating the system, which prevented the system from adjusting correctly for better accuracy.As per the escalation response in the associated sensor inaccuracies case (complaintrec-(b)(4) the user was frequently using sg values to calibrate the system, instead of using true fingerstick bg measurements; which disrupted the calibrations and eventually led to significant deviations.User was advised to enter anything other than a true bg meter value for calibration.User wasn't symptomatic and did not have to take any actions to resolve the issue.User's hcp is aware of the event.The hcp said no resolution was required as the user's bg values were on a down trend.Per dms, user is currently using the system with up to date information.No further resolution was found necessary for this complaint.H3.Device evaluated by manufacturer?: yes.H6.Investigation findings updated to 114.H6.Investigation conclusions updated to 19.
|