Other text: h6: event problem and evaluation codes: updated.H3: device evaluated by manufacturer: updated.H10: device evaluation: the device was returned for investigation.A visual inspection and functional test were performed.The customer reported problem was not related to any previous repair.Visual inspection found the device with faulty heater and old-style drain fitting, worn line cord and front cover, missing swivel for the pole clamp, stained reservoir and cracked reservoir tank around all four corners.There was no evidence of the error in the event history log.The customer reported problem was verified/duplicated; the device failed the electrical test confirming the complaint.This was due to a faulty heater.For corrective action, the faulty heater assembly was replaced.The root cause of the reported problem is unknown.The product is beyond a year from manufacture date and there was no indication of a manufacturing defect during the investigation, so a device history record review was not performed.Service history review identified this device has not been in for service previously.This remediation mdr was generated under protocol (b)(4) as a result of warning letter cms# (b)(4).
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