The customer reported that during a patient procedure, using a glidescope core smart cable, the image disappears due to the smart cable and video baton detaching.The procedure was completed using a backup glidescope system, which was made available in an unspecified amount of time.No harm to the patient was reported.
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The reported glidescope core smart cable was returned to verathon for evaluation along with the glidescope video baton 2.0 large used during the reported event.A verathon technical service representative evaluated the returned devices and was able to confirm the reported image issue.Upon visual inspection, damage was identified to the video baton's hdmi connector.When connecting the video baton to known, good, test verathon equipment, the led blinks and the image was blank.The video baton failed verathon's device functionality testing.The customer's smart cable passed both visual inspection and testing.The issue was isolated to just the glidescope video baton 2.0 large.The glidescope video laryngoscopes operations and maintenance manual (omm) notes that "before every use, ensure that the instrument is operating correctly and has no sign of damage.Do not use this product if the device appears damaged." verathon followed up with the customer and restated the importance of checking the device before its use in a procedure.Upon completion of the device evaluation, the video baton was scrapped and the customer was provided a replacement.At the time of verathon's initial mdr submission, the glidescope core smart cable was suspected as being the faulty component.This follow-up/final mdr includes the device serial information for the glidescope video baton 2.0 large that was confirmed to be the faulty component.Corrective action is not required at this time.Verathon will continue to monitor for trends.
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