Alarm history and patient data file review found 2 new alarms recorded in the driver's data file: codes 36 and 12.Alarm code 36; speaker 2 voltage too low when off, is a permanent alarm that was not reported on this complaint, therefore; it is unknown when and how this alarm was produced.This alarm is typically produced by power cycling the driver while disconnected from ac power.Alarm code 12; tdc time out.This alarm was likely produced in house while extracting driver's data file.Visual inspection of internal and external components revealed no abnormalities.Driver passed incoming functional testing.A 72-hour observation run at normotensive settings was performed in an effort to reproduce the customer reported fault alarm.No alarms were produced during this test.Failure investigation for this complaint could not confirm the reported issue via alarm history data review nor functional/observational testing.The complaint was not replicated via functional or observational testing.The root cause of the customer-reported intermittent alarm was unable to be determined.Failure investigation identified no test failure, damage or abnormalities that could have contributed to the reported alarm.Driver functioned as intended.Patient was switched to a back-up driver with no reported adverse impact.This issue will be monitored and trended as part of the customer complaint process.Syncardia has completed its evaluation and is closing this file.(if new or additional information is received in the future, syncardia will file a follow-up mdr.) (b)(4) follow-up report 1.
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