A replacement glidescope core smart cable was provided to the customer, and the reported smart cable was returned to verathon for evaluation.A verathon technical service representative evaluated the smart cable and confirmed the reported image issue.When connecting the reported smart cable to known, good, test verathon equipment, the smart cable failed to be recognized by the test monitor.Upon visual inspection, the verathon technical service representative reported that the metal shielding to the hdmi connector on the smart cable was missing.When the smart cable was connected to both a test single-use video laryngoscope and test video baton 2.0, the smart cable was unable to securely connect to the test devices.The camera image quality test was performed and failed for the glidescope core smart cable.Upon completion of the evaluation the reported glidescope core smart cable was scrapped as it had already been replaced prior to its return to verathon, and there being no repairs available for this device.Corrective action is currently not required at this time.Verathon will continue to monitor for trends.
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The customer reported that during a patient procedure, using a glidescope core smart cable, the image intermittently disappears.The customer also reported that the intermittent image was due to a "loose" cable connector.No delay in the procedure, use of a backup device, or harm to the patient was reported.
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