The china customer reported "inaccurate amount of reagent added." additionally, the field service engineer (fse) noted, " liquid dripped out from the probe." the fse repaired the instrument by replacing the aspiration and dispense check valve which resolved this malfunction.Per documentation, customer is able to continue testing on alternate instrument.The instrument is fully operational, within specification and ready for the user.Diagnostics were not altered.No direct or indirect patient harm or user harm have been reported.
|