A field service engineer (fse) was at the customer¿s site to address the reported event.Fse confirmed the complaint by reviewing the error logs and was unable to reproduce the error because it was intermittent.While troubleshooting, fse visually saw a sign of leakage on top of the incubator cover and replaced the wash syringe.Fse proactively replaced both wash probes that was located around the metal suction tube due to visually seeing leakage.Fse repaired and validated the analyzer.No further action required by field service.The aia-900 analyzer is functioning as expected.A 13-month complaint history review and service history review for similar complaints was performed for the serial number: (b)(4) from 27sep2021 through aware date 27oct2022.There were four similar complaints identified during the search period including this case.The aia-900 operator's manual under section12: error messages states the following: (2239) bf probe 1 purge failure.Cause: the overflow sensor 1 s132 failed to detect liquid after the washer was discharged.Action: it is conceivable that air has entered the washer tube.Prime the tube and bleed off the air.Check the remaining quality of washer, check to see if there is air in the washer tube, and check s132, the discharge solenoid valve sv150, and the washer tube.The aia-900 operator's manual under section12: error messages states the following: (2240) bf probe 2 purge failure.Cause: the overflow sensor 2 s133 failed to detect liquid after the washer was discharged.Action: it is conceivable that air has entered the washer tube.Prime the tube and bleed off the air.Check the remaining quality of washer, check to see if there is air in the washer tube, and check s133, the discharge solenoid valve sv151, and the washer tube.The most probable cause of the reported event was due to the faulty wash syringe.
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