Model Number AZURION 7 M20 |
Device Problems
Operating System Becomes Nonfunctional (2996); Activation Failure (3270)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/18/2022 |
Event Type
malfunction
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Event Description
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It has been reported to philips that the system went into reboot sequence immediately.No harm has been reported to philips.To date, no further information was received.We are conservatively reporting this event as the investigation is ongoing.A follow up report will be submitted when further information is received.
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Manufacturer Narrative
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Philips has investigated this complaint.According to the additional information collected, the system was in clinical use when the issue occurred.The philips field service engineer (fse) inspected the system onsite and confirmed that the system went into reboot sequence immediately.Upon further inspection fse found issues with the cat5 cable from ups to m cabinet faulty.The fse replaced the cat5 cable from ups to m cabinet.After replacement of the cable, the system was returned to use in good working order.The codes were updated based on the investigation outcome.The device problem code was corrected.
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Search Alerts/Recalls
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