Based on the collected information the root cause of the complained scenario is considered use error.The photographic evidence and information provided indicate that the power cord damage was a result of wrapping the cord between the base frame and the headboard, which resulted in overstretching and damage of the power cord, when the bed was raised, subsequently causing sparks when the bed with damaged cord was plugged into the mains outlet.The instructions for use for the enterprise 5000x bed (746-577-en) include the following information related to the cable damages and regular inspections: "make sure the power supply cord is not stretched, kinked or crushed." "make sure the power supply cord does not become entangled with moving parts of the bed." "visually check power supply cord and mains plug" - this activity is to be done by the caregiver weekly."examine the power supply cord and mains plug - if damaged, replace the complete assembly; do not use a rewireable plug" - this activity is to be done by the qualified personnel during yearly preventive maintenance procedures.Arjo device failed to meet its performance specification since the power cord was damaged and sparked after plugging it to the power outlet.There is no indication of patient involvement at the time of event.This complaint is deemed reportable due to allegation of power cord damage resulting in sparking and burnt smell.
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