A customer reported that a ¿scan again in 10 minutes¿ error message was received with the adc device.The customer became hypoglycemic and experienced symptoms described as ¿hot¿, sweating, and a loss of consciousness.An ambulance was called to the customer¿s residence and a glucose reading of 2.2 mmol/l was obtained on the healthcare professional meter and was provided gel and injection for the diagnosis of hypoglycemia.No further information was reported.There was no report of death or permanent injury associated with this event.
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history review) for the libre sensor and libre sensor kit were reviewed and the dhrs showed the libre sensor and libre sensor kits passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The exact date that the incident occurred is unknown.The date entered is based on the report of "3 weeks ago" from adc awareness date.All pertinent information available to abbott diabetes care has been submitted.
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