Updated fields: d9, g3, g6, h2, h3, h6, h10.The cusa clarity footswitch (c7002) was not returned for evaluation and lot number information has not been provided; therefore, an evaluation of the device could not be performed, and device history record (dhr) could not be reviewed.Determination of root cause is not possible.Based on the customer reported failure, it is possible this complaint was as a result of possible connection issue.However, without testing it is not possible to verify.Should the product be returned for analysis the complaint will be reopened and evaluation will be completed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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